At Nola Hike, we’re committed to delivering your outdoor and travel essentials in a timely and reliable manner. Please read our shipping policy carefully before placing your order.
1. Payment Method
We offer Cash on Delivery (COD) as our sole payment method. Payment must be made in full at the time of delivery.
2. Order Processing
Orders are typically processed within 1–2 business days after confirmation. Processing times may vary during high-demand periods, promotions, or holidays.
3. Shipping Time
Delivery times usually range from 3 to 7 business days, depending on your location. Remote or rural areas may require additional time.
4. Shipping Areas
If you’re unsure whether we deliver to your area, please contact our customer support team before placing an order.
5. Shipping Charges
Shipping fees may apply depending on your location and order size. Applicable charges will be clearly shown during the checkout process.
6. Order Tracking
Once your order has been shipped, you will receive a tracking number or a confirmation message with estimated delivery details.
7. Failed Deliveries
If you are unavailable at the time of delivery, our delivery partner will make one additional attempt. Please ensure someone is present to receive the package and provide the payment in cash. Unsuccessful deliveries may result in cancellation.
8. Damaged or Missing Items
If your package arrives damaged or incomplete, please contact us within 3 days of receiving your order. We will assist you with a suitable solution, such as a replacement or refund, depending on the situation.
9. Contact Us
For any questions related to shipping, please reach out to us at [email protected].