At Nola Hike, your satisfaction is important to us. We strive to ensure that every product meets our quality standards. If for any reason you’re not fully satisfied with your purchase, please review our return and refund policy below.

1. Payment Method

We offer Cash on Delivery (COD) only. Refunds will not be processed through any online payment method.

2. Eligibility for Returns

You may request a return or exchange within 3 days of receiving your order if:

  • The item is defective or damaged.

  • The item you received is incorrect.

  • The item is unused, unwashed, and in its original packaging with tags intact.

Items that show signs of use, wear, or damage caused by the customer are not eligible for return or refund.

3. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale.

  • Customized or personalized products.

  • Items damaged due to improper use or negligence.

4. Return Process

To request a return, please contact us at [email protected].

Provide your order number, reason for return, and a photo of the item. Once approved, we will arrange for a pickup or guide you through the return process.

5. Refunds

Once the returned item is received and inspected, we will confirm the approval of your refund. Refunds for Cash on Delivery orders will be processed as follows:

  • Refunds will be issued in the form of a bank transfer or UPI payment to the customer after successful return pickup and inspection.

  • Refunds are typically processed within 5–7 business days after return approval.

6. Exchange Policy

If you prefer an exchange for a damaged or incorrect item, we’ll send the replacement at no additional shipping cost once the original item has been returned.

7. Contact Us

For any questions or concerns regarding returns and refunds, please reach out to us at [email protected].